Frequently Asked Questions
How much do your custom cakes cost?
Custom cakes pricing varies depending on the design and the amount of servings needed. Pricing may increase depending on the design complexity.
Your cakes look pretty, but how do they taste?
Our cakes are made using only high quality ingredients including real butter, milk, flour, sugar, eggs and fresh fruit. So, YES ... They do taste as god as they look!
Do you deliver?
Yes, we deliver within 10-15 miles of our location (we service North Houston and the surrounding area of Houston).
*Minimum order for delivery is $100. Price of delivery is based on location.
How much are cake tastings, and what do they include?
We charge $150 for cake tastings, but when you book your order with us, the $150 gets applied toward your order. We recommend that you bring in any pictures, invitations, etc., that may help us come up with something perfect for your event. You can choose 6 flavors for your tasting.
How can I order a cake, cupcakes or cookies?
Use online ordering for general cake orders or use order inquiry form for custom cake orders. We recommend you send us over ALL the details of your event on our order inquiry page (date, time, theme, colors, flavors, amount of servings needed, etc.) We will review your submission and get back to you with a quote within 48 hours.
How early should I place my order?
A cake order should be placed as soon as you have finalized all the details of your event (colors, theme, design, amount of servings, etc.). Since we are usually booked out a few weeks or sometimes months in advance, we do encourage early ordering, at least 4-6 weeks advance notice is recommended, but we’ll be happy to fit you in if we can.
Is a deposit required when placing an order?
Yes. We require a non-refundable 50% deposit to book your order if your total is $200 or more. If your balance is not paid IN FULL two weeks prior to your event, you forfeit your deposit, and risk not being accommodated.
Orders less than $200 must be paid in full at the time of your order.
What forms of payments do you accept?
We accept all major credit cards and debit cards. For your protection, we do NOT process credit card orders over the phone. However, for your convenience, we will email you an invoice for you to pay online.
What is your refund/cancellation policy?
Due to the nature of our business we can't offer any refunds. All sales are final.
A non-refundable deposit of 50% is due upon order placement for orders of $200 or more. Balance is due in full two weeks prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full.
Please understand that when you book an order, we decline other orders. If you cancel, that could result in thousands of dollars lost, just to accommodate your order - whether you cancel or not.
In the event of cancellation:All requests for cancellation must be made in writing.
If a cancellation is received, your deposit will not be refundable.
We can move events to another date if available.
If a cancellation is received less than one week prior to the promised delivery/pickup date, the full balance is still the client's responsibility.